Our services are billed primarily according to specific rates associated with each of our services. For example, like how you might pay a contractor $x per hour to build your house. These are compiled into an invoice on a monthly basis and delivered to our customer. The invoice provides a detailed cost breakdown so that you understand exactly where the costs have come from.

The cost of our services is dependent upon a large number of factors specific to each of our customers. These factors can alter the cost of services from one customer to another based on their specific requirements.

Examples of these factors include:

• Service required e.g. inbound services, SMS marketing, outbound call campaign (or, in many cases, a mixture of multiple service offerings compiled into one campaign)

• Hours of operation e.g. business hours, after hours, or 24x7

• Delivery model e.g. in our bespoke Blended pod or Dedicated

• Delivery location e.g. Australia or the Philippines, or both

• Estimated call length (if enquiring on contact or call centre services)

• Estimated number of calls (if enquiring on contact or call centre services)

Our Business Development Manager works extensively with all new and prospective customers to understand their requirements so that we can deliver an accurate indicative quote based on your specific needs.

If you have any questions on costs, or would like an indicative quote, please contact us.

Contact 121 offer a wide range of contact and call centre solutions, business solutions, BPO services, and consulting solutions.

We have been providing these services and solutions to a wide range of corporate and government customers across a diverse industry range for over 20 years.

You can learn more about our professional, flexible, and affordable services here.

Contact 1-2-1’s comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements.

Our Inbound shared (‘blended’) seating service is the most cost-effective delivery model, as you only pay for calls that you receive. They are most often used for managing low and erratic volumes of inbound calls, or for overflow or After Hours services. We offer this mode universally across all industries.

Many of our clients choose the Blended model as it provides a low-commitment entry into the contact and call centre space.

Our Dedicated seating service is mostly used for clients who have a large number of calls, have a complex service of operation involving a high level of customer care, or require calls to be answered on a high priority basis.

It is still a cost-effective solution and can be tailored to meet your specific requirements.

Our Head Office is located at Level 3, 140 Rundle Mall, Adelaide, South Australia 5000, where we operate on a 24x7 basis.

We have a number of office locations across Manila, Philippines and surrounding areas. where we operate on a 24x7 basis.

You can learn more about our locations by clicking here.

We know what we are doing and we do it well. We successfully provide these vital services to many diverse clients - large and small, Corporate and Government. We understand how important and valuable these types of services can be for your business and we will work closely with you in a true partnership to provide meaningful, actionable customer service on your behalf, which can ultimately have a lasting positive impact on your bottom line.

We pride ourselves on our focus and commitment too:

• Continuous improvement

• Robust delivery

• People & Training Communication & Reporting

• Privacy & Security

So that we can continue to provide high-quality contact and call centre services that consistently meet and exceed our customers’ expectations.

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