Adelaide | Manila
Australia Wide Email us: info@contact121.com.au Working Hours: 24/7 Call us: 1300 72 50 80

Inbound Call Centre Services in Adelaide & Manila

Are you looking for highly qualified call centre professionals with extensive expertise in inbound calls in Adelaide or Manila? We can help!

Inbound Call Centre Services

Contact 1-2-1’s comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements. Our Inbound dedicated seating services often involve sophisticated call handling defined by the number of processes and applications used in typical customer interaction and therefore almost always make use of effective integrated CRM-based solutions.

Our CRM-based solutions help agents access correct and critical information in real-time to improve overall customer experience and therefore provide high-quality customer service.

Our Inbound shared (‘blended’) seating services are most often used for overflow and for managing low and erratic volumes of inbound calls and are offered universally across all industries.

Inbound Services and Solutions We Provide

Customer Service & Help Desk

Inbound Sales

Loyalty Programs

Multi-Lingual Telecommunications

Absence Reporting Services

Product Recall Hotline Services

Network Operations & Control Centre (NOCC)

Why Choose Contact 1-2-1

 

Never Miss a Sale

Our teams operate 24 hours a day, 7 days a week, 365 days a year to help build your business.

 

Experienced Staff

Our highly experienced management team and trained staff provide the highest quality call centre solutions.

 

Latest Technology

We use the latest contact centre technology to achieve your objectives in an efficient and cost-effective manner.

 

Value for Money

We guarantee the provision of successful call centre solutions to achieve significant net realisable value for all our clients.

 

True Partnerships

We are proud of our record. By working in true partnership with our clients, staff and suppliers we’ve been able to get great results for a wide range of clients.

 

Local Call Centre Specialists

We are an Australian-owned and operated business, delivering our comprehensive and reliable services locally out of Australia.

 

Lower Cost Offshore Solutions

We also provide lower cost solutions for all contact centre and BPO services out of the Philippines.

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