INBOUND CALL CENTRE
Contact 1-2-1’s comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements. Our Inbound dedicated seating services often involve complex call handling defined by the number of processes and applications used in a typical customer interaction and therefore almost always make use of effective integrated CRM-based solutions. These solutions involve the use of Customer Relationship Management (CRM) software, which help agents to access correct and critical information in real-time to improve overall customer experience and therefore provide high quality customer service. Our Inbound shared (‘blended’) seating services are most often used for overflow and for managing low and erratic volumes of inbound calls and are offered universally across all industries. They can be beneficial in that they provide a low-commitment entry for clients.
Specific examples of some of the wide range of dedicated and shared Inbound services and solutions we provide include:
Why Choose Contact 1-2-1
We’re open 24 hours a day, 7 days a week, 365 days a year.
Our highly experienced management team and trained staff are dedicated to providing top quality call centre solutions.
We use the latest contact centre technology to provide a wide range of services to deliver exactly what you need from a contact centre.
Value for Money
We guarantee the provision of successful call centre solutions to achieve significant net realisable value for all our clients.
We aim to always actively work in true partnership with our clients, staff and suppliers to provide contact centre solutions that we’re proud of.
Local Call Centre Specialists
We are an Australian owned and operated business, delivering our comprehensive and reliable services locally out of Australia.
Lower Cost Offshore Solutions
We also provide lower cost solutions for all contact centre and BPO services out of the Philippines.