Contact 121 have over 20 years of experience providing modern and affordable Inbound and Outbound Contact Centre Services to Australian and Global customers. We provide an extensive range of fully functional Contact Centre services. Our customers include many Australian and Global Government and Corporate clients.

Our range of cost-effective solutions are available from our Australian and Philippines Contact Centres. We provide these services to suit our clients’ needs on a Full-Time, Business Hours Only, After Hours Only or Overflow/DRP basis.

All our Contact Centre agents are recruited specifically for their extensive and profound customer service and sales skills. Many have several years’ knowledge and experience within the Contact Centre and Customer Service industry.

Our full range of services include:

• Inbound Customer Service

• Help Desk

• Outbound Customer Service

• Inbound and Outbound Surveys

• Direct Sales

• Web Chat

• Social Media

• Campaign and Script Development

Contact 121 provide a range of modern Technology Solutions, including Telephony Systems, Call Routing and IVR Solutions and SMS/MMS Services.

We offer a range of modern and affordable Technology solutions to help with business, marketing, and sales needs. A lot of our customers take advantage of these to bolster their existing Contact Centre Services with us, but many of our customers also use these as standalone Services.

Our full range of Technology Solutions include:

• Cloud-Based Telephony Solutions, including

• Work-From-Anywhere & CRM integrations

• IVR/Call Routing Solutions

• Voice Recording Services

• Co-Location of Server

• SMS, MMS & 2-Way Messaging

• 1300 and 1800 Phone Number Provisions

Contact 121 offer BPO and Back Office services across a range of core capabilities including Email Management, Social Media Management, and Data Entry and Analysis.

Our full range of Business Process Outsourcing and Back Office services are available from our delivery centres in Australia and the Philippines.

These Solutions can be completely tailored to meet your requirements and business needs. A lot of our customers choose BPO and Back Office services to complement their existing Contact Centre and/or Technology Solutions with us, but we also provide these standalone to many other customers.

Our full range of BPO and Back Office Solutions include:

• Email Processing

• Lead Generation

• Literature Fulfilment

• Archiving

• Social Media Management

• Data Entry and Analysis

• Payroll

• Bookkeeping

• Accounting

Take advantage of 20 years’ experience in the Contact Centre Industry; Contact 121 can help with Contact Centre Management, Project Management, Data Sourcing, and Contact Centre Training.

Our full range of Consulting Services include:

• Call Centre Consulting

• Project Management Services

• Call Centre Training

• Data Sourcing

• Campaign and Script Development