Martin has been, and remains, sole Director and shareholder of Contact 1-2-1 since April 2014. Prior to April 2014 Martin was Managing Director of Contact 1-2-1 since operations commenced in 2002.
A career path comprising of management roles in Food Service, IT Project Management, and Contact Centres has given him the skills in understanding customer’s needs. Martin ensures clients brands are represented by delivering innovative and effective solutions every single time, whilst always retaining a strong ethos of “customer first” within the culture at Contact 1-2-1.
Since solely taking the reins, Martin has overseen growth and stability within Contact 1-2-1 and continually looks to how Contact 1-2-1 can better service its Clients’ needs into the future with an ever-changing Customer Experience landscape.
Martin finds it incredibly rewarding by creating opportunities that provides jobs at Contact 1-2-1 both in Australia and Philippines and that sentiment continues with Contact 1-2-1’s customers, staff and suppliers.
One of his highest points of satisfaction is having been joined by his daughters Lauren and Emily in the operations of the business, who also share his passions and focus.