Frank started working at eight years of age at his parent’s cafe in the Barossa Valley. A great place to grow up as a kid. Frank quickly learnt that if their customers were not satisfied then the family bills weren’t paid. These lessons he uses to this day.
A professional Engineer with a lifelong interest in the classics he is apt to refer to Aristotle and Socrates as well as Erlang and Branson to solve complex problems, motivate teams and change organisational culture.
Frank has over 40 years’ experience across the corporate and government sectors ranging from telecommunications strategy and policy to leadership of multimillion dollar projects.
His long involvement with contact centres had him writing the entire Call Centre strategy for the South Australian Government. A real career highlight was whilst working for the Department of Industry and Trade, Frank attracted corporations to base their contact centres in South Australia which created thousands of local jobs.