In June 2015, Alan was appointed Business Development Manager at Contact 1-2-1. Although relatively new to the call centre industry, Alan has a keen interest and a natural flair for sales with over five years’ experience in sales and marketing thus allowing him to draw on his past successes.
Alan brings to his role a strong customer focus, and a real desire to bring Contact 1-2-1 clients and their clients customers, satisfaction, and success through the implementation of quality cost effective contact centre services. Alan’s recent successes in the development of a number Inbound and Outbound contact centre services across a variety of sectors, including Facilities Management, Insurance, IT Help Desk and Finance has been personally rewarding.
Throughout his time at Contact 1-2-1, Alan has enjoyed considerable professional and personal growth from what he considers to be invaluable lessons received from his mentor Martin Bill. Alan’s focus is to continue to bring growth to Contact 1-2-1 as it is a leading contact centre both in Australia and overseas. Alan’s appetite to work on his professional development in sales and marketing, along with building his business and management skills is admirable.