Australia’s Call Centre & BPO Experts
We provide 24/7 complete contact centre & Business Process Outsourcing (BPO) solutions from Adelaide, South Australia and Manila, Philippines.
Contact 1-2-1 is an award-winning Australian company that provides Inbound and Outbound Contact Centre services as well as Business Process Outsourcing (BPO) to some of the worlds largest global organisations.
With a high number of fully functional multi-media seats in several locations our 24×7 call centres process a range of inbound, outbound, help desk and BPO services for our clients.
Our service is always available, and considers what your company needs in order to succeed. That is the reason so many brands have entrusted us as their voice and business partner of choice.
Our focus is all about deliverables and performance. We work in partnership with our clients to provide measurable and medium to long term sustainable value.
Did you know?
Contact 1-2-1’s rapid implementation methodology enables our customers to achieve savings up to $1,000,000 per year in addition to eliminating their customer complaint levels and dramatically boosting their productivity to exceed their SLAs and KPIs. This has allowed them to achieve significantly expanded capabilities with more cost savings to come.
Contact us today if you would like to see how we can help you achieve the same and much more.
Why Choose Contact 1-2-1
Never Miss a Sale
Our teams operate 24 hours a day, 7 days a week, 365 days a year to help build your business.
Our highly experienced management team and trained staff provide the highest quality call centre solutions.
We use the latest contact centre technology to achieve your objectives in an efficient and cost-effective manner.
Value for Money
We guarantee the provision of successful call centre solutions to achieve significant net realisable value for all our clients.
We are proud of our record. By working in true partnership with our clients, staff and suppliers we’ve been able to get great results for a wide range of clients.
Local Call Centre Specialists
We are an Australian-owned and operated business, delivering our comprehensive and reliable services locally out of Australia.
Lower Cost Offshore Solutions
We also provide lower cost solutions for all contact centre and BPO services out of the Philippines.