AWARD-WINNING CALL CENTRE AND BPO PROVIDER
Contact 121 is an award-winning company that provides call centre and Business Process Outsourcing (BPO) services to some of the largest global companies in Australia and overseas. Some of the largest global brands have entrusted Contact 121 as their voice and business partner of choice.
With a large number of fully functional multi-media seats in several locations our 24×7 centres process a range of inbound, outbound, help desk and BPO services for our clients.
Our focus is all about deliverables and performance. Our goal is to work in partnership with our clients to provide measurable and sustainable value over the medium to long-term.
HOW WE CAN HELP
Focused and committed to providing 24-hour-a-day, 7 day-a-week, 365-days-a-year inbound, outbound BPO capabilities.
Highly trained management and staff dedicated to providing top quality call centre solutions with the understanding that they are the ‘voice’ of the client in each and every call centre interaction.
Utilisation and knowledge of the latest contact centre technology to provide a range of effective and flexible services that are also affordable, confidential, safe and secure.
Value for Money
Guaranteed provision of highly effective call centre solutions at an affordable price by dedicating valuable time, energy, experience & capability to achieve net realisable value for all clients.
Actively working in true partnerships with clients, staff and suppliers all day, every day to provide thorough and effective contact centre solutions to be proud of.
Comprehensive and reliable services delivered from over 200 universal workstations out of Australia in Adelaide and Sydney and off-shore in Manila, Philippines.