Adelaide | Manila
Australia Wide Email us: info@contact121.com.au Working Hours: 24/7 Call us: 1300 72 50 80

Adelaide & Manila’s Call Centre & BPO Experts

We provide 24/7 complete Contact Centre & Business Process Outsourcing (BPO) solutions in Adelaide, South Australia and Manila, Philippines.

OUR SERVICES

Contact 1-2-1’s comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements.

Our Outbound dedicated seating services are usually centred on high-value goods and services to valuable customer segments.

BPO and Supplementary

Our BPO workflow and document management system enables integrated CRM solutions to be delivered.

SMS & Bulk SMS Sending

Communicate more directly with your customers by taking advantage of our SMS and/or Bulk SMS sending capability.

Did you know?

Contact 1-2-1's rapid implementation methodology enables our customers to achieve savings up to $1,000,000 per year in addition to eliminating their customer complaint levels and dramatically boosting their productivity to exceed their SLAs and KPIs. This has allowed them to achieve significantly expanded capabilities with more cost savings to come.

Contact us today if you would like to see how we can help you achieve the same and much more.

Why Choose Contact 1-2-1

 

Never Miss a Sale

Our teams operate 24 hours a day, 7 days a week, 365 days a year to help build your business.

 

Experienced Staff

Our highly experienced management team and trained staff provide the highest quality call centre solutions.

 

Latest Technology

We use the latest contact centre technology to achieve your objectives in an efficient and cost-effective manner.

 

Value for Money

We guarantee the provision of successful call centre solutions to achieve significant net realisable value for all our clients.

 

True Partnerships

We are proud of our record. By working in true partnership with our clients, staff and suppliers we’ve been able to get great results for a wide range of clients.

 

Local Call Centre Specialists

We are an Australian-owned and operated business, delivering our comprehensive and reliable services locally out of Australia.

 

Lower Cost Offshore Solutions

We also provide lower cost solutions for all contact centre and BPO services out of the Philippines.

OUR VALUABLE CLIENTS

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OUR CREDIBILITY