Outbound Customer Experience Surveys.
DO YOU REQUIRE ‘CUSTOMER EXPERIENCE SURVEY’ SERVICES?
Contact-121 currently provides Outbound Survey services to a number of clients around Australia and Overseas. Surveys are a highly valuable performance tool that provides a clear and unbiased approach of the interaction between your employees and your customers. Outbound Surveys can be beneficial to many organisations who require large amounts of information in a short amount of time.
It is a performance evaluation process that allows the owners and managers of service organisations to really understand how their customers are treated in their shops, offices or practices, on telephone, in writing or online. It identifies the ‘gap’ between their service beliefs and the reality of the customer experience.
Surveys are also a great tool to collect information on a wide range of things, including personal facts, attitudes, past behaviors, specific performance criteria’s on services you provide and opinions.
Our services will be provided from Contact 121’s Adelaide premises with allocation of our highly experienced and trained Agents to take calls and process emails and surveys on your behalf.
WHY USE OUR MYSTERY SHOPPER SERVICE?
We know what we are doing and we do it well. We provide this vital service to many diverse clients large and small, corporate and Government. We understand how important gathering intelligence on your business is and we will work closely with you to obtain meaningful, actionable data that can have a positive impact on your bottom line.