We can provide 24x7x365 inbound call and email services to handle the absence reporting of your employees on your behalf.
This is supported by an extensive reporting structure which includes:
- Time and date of call and/or email
- Contact details of the person contacting the service
- Nature of the call
Our services will be provided from Contact 121’s Adelaide premises with allocation of our highly experienced and trained Agents to take calls and process emails on your behalf.
Acting as a reliable central point of contact, our experienced Australian-based call centre can provide you with an exceptional 24x7x365 national absence reporting line to help you avoid many of the frustrations that come with absence reporting. Using customized call scripting, sophisticated technology and experienced and qualified staff, we will capture complete and accurate absence details to immediately provide to your Management team via email or SMS.
Our proven approach to absence reporting will significantly reduce the administration work for your Managers and Human Resources Team whilst providing the best and most reliable support to all your employees. Our commitment to providing high quality services will deliver your business a consistent, sustainable approach to the management of unplanned leave, allowing you the peace of mind to focus on leading and managing a successful, profitable business.