Outbound Mystery Shopper Surveys
DO YOU REQUIRE ‘MYSTERY SHOPPER’ SERVICES?
Contact-121 currently provides Outbound Mystery Shopper services to a number of Australian and international clients. Mystery Shopping is a highly valuable performance tool that provides a clear and unbiased assessment of the quality of interaction between your organisation and your customers.
Often, disgruntled or disenfranchised customers simply turn to a competitor if they are treated poorly. Organisations are therefore none the wiser for the reason of the fall in revenue or their diminishing customer base. Mystery shopping is a critical performance evaluation tool which allows the organisations to really understand how their customers are feeling and to take remedial action before it is too late.
We can mystery shop your competitors which will provide you with valuable intelligence on their pricing and the goods and services offered. This information will assist you to be competitive in the market place and to be one step ahead of your competitors.
WHY USE OUR MYSTERY SHOPPER SERVICE?
We know what we are doing and we do it well. We provide this vital service to many diverse clients large and small, corporate and Government. We understand how important gathering intelligence on your business is and we will work closely with you to obtain meaningful, actionable data that can have a positive impact on your bottom line.