Regulators

ACMA

ACMA is responsible for regulating online content, including internet and mobile phone content, and enforcing Australia's anti-spam law.

ACMA's responsibilities include:

• promoting self-regulation and competition in the communications industry, while protecting consumers and other users
• fostering an environment in which electronic media respect community standards and respond to audience and user needs
• managing access to the radiofrequency spectrum
• representing Australia 's communications interests internationally.

http://www.acma.gov.au/WEB/HOMEPAGE/PC=HOME


Do Not Call Register

The Do Not Call Register Act places a positive obligation on anyone entering into telemarketing contracts or arrangements to include express provisions requiring compliance with the Act. This rule applies if there is a reasonable likelihood that calls will be made to telephone numbers eligible to be listed on the Do Not Call Register.

http://www.donotcall.gov.au

 
Australian Industrial Relations Committee

The Australian Industrial Relations Commission (AIRC) is an independent, national tribunal dealing with employment issues.
The work of the AIRC includes:

• assisting employers and employees in resolving industrial disputes;
• handling termination of employment claims;
• rationalising and simplifying awards; and
• dealing with applications about industrial action

www.airc.gov.au


Office of the Privacy Commission

The Office of the Privacy Commissioner is an independent Office which has responsibilities under the federal Privacy Act 1988 (Cth)
The Act provides protection for:

• Personal information about you that is handled by federal and ACT government agencies;
• Personal information about you held by all large private sector organisations, all private sector health service providers and some small businesses;
• Credit worthiness information held by credit reporting agencies and credit providers; and
• Personal tax file numbers used by individuals and organisations.

http://www.privacy.gov.au/


Fair Trading

Contact Centre professionals need to be aware of the various legal obligations imposed by the various Fair Trading laws applicable in each state.

For full details on the appropriate fair trading conditions that would apply in state reference can be made to the various state Fair Trading Departments.

QLD – Office of Fair Trading
www.consumer.qld.gov.au

NSW – Office of Fair Trading
www.fairtrading.nsw.gov.au

VIC – Consumer Affairs Victoria
www.condumer.vic.gov.au

SA – Office of Consumer & Business Affairs
www.ocba.sa.gov.au

WA – Dept Consumer and Employee Protection
www.docep.wa.gov.au

TAS – Consumer Affairs & Fair Trading
www.justice.tas.gov.au/ca/hp

ACT – Office of Fair Trading
www.fairtrading.act.gov.au

NT – Consumer Affairs & Fair Trading
www.nt.gov.au/ntg/caft.shtm