Outbound Services

Contact 1-2-1 has invested considerable resources in redesigning processes, technology and training programs to provide unique outbound solutions in a regulated environment. Regardless of the industry there are now new regulatory requirements affecting almost every aspect of outbound calls for existing customers and new prospects.   

The approach, script and campaign dynamics need to comply with varying requirements of legislation and codes of conduct. Contact 1-2-1’s outbound solutions are designed to meet the challenges of these new regulatory environments and still maintain effective conversion rates  that are commercially viable. Contact 1-2-1 has designed solutions that provide the balance between commercial sustainability, and customer and compliance requirements.

Contact 1-2-1 has solutions specifically designed for companies undertaking direct sales and marketing activities using the call centre channel. 

Send us your contact details and we can discuss the best possible options for you