Our Approach

Contact 1-2-1 is not a bureau in the normal sense. Our niche offering is designed specifically for blue chip companies  who require an external partner to grow their business or reduce costs and understand that a longer-term relationship with the right partner will add value to the business.

The client will  recognise the value of the call centre channel and the potential benefits of working with a partner that can provide complete end-to-end services. Contact 1-2-1 is seen as a niche provider because it  complements companies with these specific characteristics.

Our approach is to work closely with our clients using a consultative approach. We work to understand their business drivers, issues most affecting the business, and the existing plans to achieve company goals. Once the gaps are understood we then devise tailored solutions to meet short, medium and long-term goals for our clients.

We take a proactive approach in helping our clients achieve their goals. Often this requires us to work closely with our clients and devise strategies which will complement their internal goals and help achieve their outlined objectives. Often our clients will include us at the planning stage and utilise into our  experience and background knowledge to help them devise their internal strategy.

This unique mix between consultant and service provider gives Contact 1-2-1 a competitive edge in the marketplace.