Industry Associations

The following industry associations may be useful in your research.

 Australian Teleservices Association:

 The professional body of the Call & Contact Centre Industry throughout Australia. The ATA’s mission statement is to lead the call and contact centre industry and to promote professionalism, growth and ethical behavior.

http://www.ata.asn.au/ 

 CCMA

 The Customer Contact Management Association (CCMA) of Australia provides a forum where customer contact centre industry organisations, divisions, departments and individual professionals across all sectors can interact having a common goal of customer / contact service excellence and continual improvement to enhance industry outcomes, with their peers locally, nationally and as part of an international network of like-minded industry associations.

http://www.ccma.asn.au/

Australian Direct Marketing Association:

ADMA is Australia’s principal body for information based marketing. Formed in 1966, ADMA has evolved to become the nation’s pre-eminent marketing association. A national non-profit organisation based in Sydney, ADMA has State Branches in New South Wales, Queensland, South Australia, Victoria and Western Australia.

http://www.adma.com.au/asp/index.asp

American Telesales Association 

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centres as an integral channel of operations. ATA members include companies with inbound or outbound contact centres, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centres that account for over 1.8 million professionals worldwide.

http://www.ataconnect.org/