Compliance with Laws and Codes

Australia is a heavily regulated marketplace. The regulatory framework governing telemarketing in Australia operates on several levels:

1. Industry specific legislation such as the FSRA
2. Association based codes of conduct and standards such as the ATA and ADMA
3. State based legislation such as telemarketing rules governing calling times
4. National based legislation such as Privacy Act and the DNC Act

Based on US experience it is anticipated that telemarketing will become increasingly regulated in Australia. Operators are required to adopt new technology, processes and resources to meet the new legislative requirements to comply. Contact 1-2-1 has made the investment in all areas by adopting world best practices to ensure the risks are mitigated for its clients.